Privacy Policy

Last updated August 30, 2026

Next Chapter Downsizing & Design ("we," "us") helps Edmonton families downsize, organize, move, and settle into new homes. This policy explains what personal information we collect, how we use it, and the choices you have. We are based in Edmonton, Alberta, Canada.

Information we collect

When you book a free consultation, call, email, or submit a form, we collect the details you share with us — your name, phone number, email address, home address, and information about your move, your home, and your belongings — so we can understand your situation and provide the services you request. Our website may also collect basic, non-identifying usage data.

How we use your information

We use your information to schedule and prepare for your consultation, plan and carry out your downsizing or move, coordinate the logistics you ask us to handle, communicate with you about your project, and improve our service. We do not sell your personal information.

Text messages

If you provide your mobile number, we may text you about your consultation, appointment, or project. Consent to receive texts is optional and is not a condition of any service. Message frequency varies; message and data rates may apply. Reply STOP to opt out at any time or HELP for help. Your mobile information and text-messaging consent are never shared with third parties or affiliates for their marketing or promotional purposes.

How we share information

To deliver the services you request, we may share only what is necessary with trusted partners acting on your behalf — for example movers, junk-removal or donation organizations, or, with your permission, your realtor. These partners may use your information only to perform the requested service, not for their own marketing. We may also disclose information where required by law. We otherwise keep your information private.

Data retention & security

We keep your information only as long as needed to provide our services and meet legal obligations, and we take reasonable measures to protect it.

Your choices

You may ask us to access, correct, or delete your information, or to stop contacting you, at any time. To do so, contact us at 780-850-8244 or [email protected]. You may opt out of texts at any time by replying STOP.

Contact us

Questions about this policy? Reach Next Chapter Downsizing & Design at 780-850-8244 or [email protected]. We may update this policy from time to time; the current version is always posted here.